ladies Dress

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
 

Delicate Secrets offers free shipping for products above Ksh. 5,000 and within 5km radius from store. Goods above Ksh. 5,001 will acrue shipping fee of Ksh. 300  

If you are shipping an item over Ksh.10,000, you should consider using a trackable shipping service or purchasing shipping insurance.

We guarantee that you will receive your purchased item